|
|
Help Desk Services An effective help desk is the heart of any IT management strategy.
The Nexus Help Desk has been at the core of our business since its inception in 1998. Companies of all sizes, on multiple continents, rely on the Maine based Nexus Help Desk to support their workforce around the clock. Years of practical experience and established best practices enable our customers to save money, increase employee productivity, improve service levels and keep valuable IT assets current and secure.
Every minute of downtime impacts business productivity.
Our systems are designed to help businesses move beyond reactive incident management to change management methods that drive higher levels of IT performance. By utilizing our Help Desk Services your IT staff can focus less on common user issues and concentrate on the big picture, keeping business running smoothly.
From “how to” questions to complete desktop management, the Nexus Help Desk provides world class technical support tailored to the specific needs of your company 24/7/365.
We offer varying levels of support to best fit your needs.
- Dispatch: The Nexus Help Desk will answer incoming phone and email requests regarding technical issues and dispatch them to your appropriate onsite or on-call IT staff.
- Triage: The Nexus Help Desk will make every available effort to triage and resolve computer, device, networking, and standard software issues before escalating them to your appropriate onsite or on-call IT staff.
- Standard: The Nexus Help Desk will work to triage and resolve computer, device, networking, and standard software issues before escalating them to our senior level engineers for resolution.
PC Lifecycle Management and Device Monitoring solutions can be incorporated to further enhance your IT operations. Contact us to ask how our Help Desk can support your business 24/7/365.
|
|
